+44 (0)1785 332 981
sales@unity-distribution.com
Become a DealerTerms and Conditions
Unity Distribution MDM Ltd Website Terms and Conditions of Sale Effective Date: 18/05/2026
These Terms and Conditions ("Terms") apply to all purchases made by individual consumers ("You" or "the Customer") through the Unity Distribution MDM Ltd website at www.unity-distribution.com ("the Website"). Please read these Terms carefully before placing an order. By placing an order, you confirm that you have read, understood, and agreed to be bound by these Terms.
Unity Distribution MDM Ltd (Company Registration No: 16339856, registered address: The Old School, St. Johns Road, Dudley, West Midlands, United Kingdom, DY2 7JT) ("Unity", "we", "us" or "our").
1. About Us and Contact Details
1.1 We are Unity Distribution MDM Ltd, a specialist distributor of fieldsports, outdoor recreation, and country pursuits equipment and accessories.
1.2 You can contact us at:
- Email: sales@unity-distribution.com
- Telephone: 01785 332 981
- Website: www.unity-distribution.com
1.3 If we need to contact you, we will do so by email or telephone using the details you provided when placing your order.
2. These Terms
2.1 These Terms apply to the exclusion of any other terms you may seek to rely on.
2.2 We may update these Terms from time to time. The Terms in force at the time you place your order will apply to your purchase.
2.3 These Terms are intended for consumers purchasing goods for personal, non-commercial use. If you are a business customer, our B2B Trade Terms and Conditions apply instead.
3. Products
3.1 We sell optics and accessories, torches and lighting products, and general fieldsports and outdoor accessories through our Website.
3.2 Product images on the Website are for illustrative purposes only. While we take care to display products accurately, colours and appearances may vary slightly from those shown.
3.3 We reserve the right to withdraw any product from sale at any time.
3.4 Some products may be subject to age restrictions or legal requirements. You confirm that you are legally entitled to purchase any age-restricted products you order.
4. Placing an Order
4.1 By placing an order, you confirm that you are of legal age to purchase the goods ordered and that you have provided accurate, complete information during the checkout process.
4.2 Placing an order constitutes an offer to purchase goods in accordance with these Terms.
4.3 We will send you an order acknowledgement by email when we receive your order. This acknowledgement does not constitute acceptance of your order.
4.4 A binding contract is formed when we send you a dispatch confirmation email confirming that your goods have been shipped.
4.5 We reserve the right to decline any order at our discretion. If we are unable to accept your order, we will notify you and provide a full refund of any payment taken.
5. Pricing and Payment
5.1 All prices shown on the Website are in pounds sterling (GBP) and include VAT at the applicable rate, unless otherwise stated.
5.2 Delivery charges are additional and will be displayed clearly before you complete your purchase.
5.3 Prices are correct at the time of publication. We reserve the right to change prices at any time. If a pricing error is identified on your order, we will contact you before proceeding.
5.4 Payment is required in full at the time of ordering. We accept major debit and credit cards and any other payment methods displayed at checkout.
6. Delivery
6.1 We deliver to mainland UK addresses. Delivery to Northern Ireland, Scottish Highlands, and islands may be subject to additional charges and extended timescales, which will be confirmed at checkout.
6.2 Estimated delivery timescales will be displayed at checkout. These are estimates only and not guaranteed. We accept no liability for delays outside our reasonable control.
6.3 Free delivery applies to orders of £50 or over (including VAT) to mainland UK addresses. A standard carriage charge of £4.99 (including VAT) applies to orders below this threshold.
6.4 Risk in the goods passes to you upon delivery. If you are not available to receive your delivery, our courier may leave it in a safe place or leave a card with redelivery instructions.
6.5 We would appreciate it if you would inspect your order promptly upon receipt and notify us of any damage, shortages, or incorrect items within 48 hours of delivery by contacting sales@unity-distribution.com. This helps us resolve any issues quickly and does not affect your statutory rights.
7. Your Right to Cancel (Cooling-Off Period)
7.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order without giving any reason within 14 calendar days of receiving your goods (the "cooling-off period").
7.2 To exercise your right to cancel, you must notify us clearly within the 14-day period by:
- Email: sales@unity-distribution.com
- Telephone: 01785 332 981
7.3 Following notification of cancellation, you must return the goods to us without undue delay and no later than 14 days after the day on which you informed us of your decision to cancel.
7.4 You are responsible for the cost of returning goods to us unless the goods are faulty or we have supplied incorrect goods.
7.5 The right to cancel does not apply to goods that have been sealed for hygiene or health protection purposes and have been unsealed after delivery, or to goods made to your specification or clearly personalised.
8. Refunds
8.1 Where you have validly cancelled your order within the cooling-off period, we will refund you the full price paid for the goods, including the original standard delivery charge (if applicable). We are not required to refund any premium delivery costs above the standard rate.
8.2 We will issue your refund no later than 14 days after we receive the returned goods, or 14 days after you provide evidence of return, whichever is earlier.
8.3 Refunds will be issued to the original payment method used.
8.4 We reserve the right to reduce your refund if the goods have been handled beyond what is necessary to establish their nature, characteristics, and functioning (i.e. more than you would be permitted to do in a shop).
9. Returns (Outside the Cooling-Off Period)
9.1 If goods are faulty, not as described, or not fit for purpose, you have rights under the Consumer Rights Act 2015 in addition to your cancellation rights described above.
9.2 Within 30 days of delivery, you have the short-term right to reject faulty goods and receive a full refund.
9.3 After 30 days, we may offer a repair or replacement in the first instance. If a repair or replacement is not possible or is unsuccessful, you may be entitled to a partial or full refund.
9.4 To initiate a return outside the cooling-off period, please contact us at sales@unity-distribution.com with your order details and a description of the issue.
10. Faulty or Incorrect Goods
10.1 If you receive goods that are faulty or damaged, or goods that are not what you ordered, please contact us as soon as possible at sales@unity-distribution.com with your order number and photographs where applicable.
10.2 We will arrange collection of faulty or incorrect goods at no cost to you and will provide a replacement, repair, or full refund as appropriate.
11. Warranties and Product Guarantees
11.1 All products are covered by the original manufacturer's warranty where applicable. Details of manufacturer warranties will be included with the product or available on request.
11.2 Manufacturer warranties are in addition to, and do not affect, your statutory rights as a consumer.
11.3 Warranties do not cover damage caused by misuse, accidental damage, neglect, unauthorised modification, or normal wear and tear.
12. Our Liability to You
12.1 Nothing in these Terms limits or excludes our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any other liability that cannot be excluded or limited under applicable law
12.2 Subject to clause 12.1, we are not liable for indirect or consequential losses, including loss of profits, loss of data, or wasted expenditure.
12.3 Our total liability to you in connection with any order shall not exceed the price paid for the goods in that order, except where higher liability is required by law.
13. Data Protection and Privacy
13.1 We process your personal data in accordance with UK GDPR and the Data Protection Act 2018.
13.2 Full details of how we collect, use, and protect your personal data are set out in our Privacy Policy, available on the Website.
14. Intellectual Property
14.1 All content on the Website including text, images, logos, and product descriptions is owned by or licensed to Unity Distribution MDM Ltd and may not be reproduced, copied, or used without our prior written permission.
15. Website Use
15.1 We make reasonable efforts to keep the Website available and accurate, but we do not guarantee that it will be uninterrupted or error-free.
15.2 You may only use the Website for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the Website.
16. Events Outside Our Control
16.1 We will not be liable for any delay or failure to perform our obligations under these Terms where that delay or failure is caused by events beyond our reasonable control, including but not limited to severe weather, industrial action, supply chain disruption, or failure of third-party logistics providers. In such circumstances, we will contact you as soon as reasonably practicable and work to minimise any disruption.
17. Dispute Resolution
17.1 If you have a complaint, please contact us in the first instance at sales@unity-distribution.com. We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days.
17.2 While we are not currently a member of an alternative dispute resolution (ADR) scheme, if a dispute cannot be resolved you may seek free, impartial guidance from Citizens Advice on 0808 223 1133 or at www.citizensadvice.org.uk.
18. General
18.1 If any provision of these Terms is found by a court or other competent authority to be invalid, unenforceable, or illegal, the remaining provisions will continue in full force and effect.
18.2 If we fail to enforce any provision of these Terms, this does not mean we have waived our right to enforce it later.
18.3 These Terms constitute the entire agreement between you and us in relation to your purchase and supersede any prior representations or agreements.
19. Governing Law
19.1 These Terms are governed by the laws of England and Wales. You may bring legal proceedings in the English courts. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of those countries.
Unity Distribution MDM Ltd | sales@unity-distribution.com | 01785 332 981 | www.unity-distribution.com
Last Updated: 18/05/2026