Warranty Claims: A Guide for Trade Customers

We want warranty claims to be as painless as possible. If something you've bought from us develops a fault, we'll do our best to sort it out quickly and fairly. This page explains how the process works and what we'll need from you.

What's covered

Everything we supply is backed by the original manufacturer's warranty. If a product develops a genuine manufacturing defect within its warranty period, we'll put it right by repairing, replacing, or crediting the item, whichever makes the most sense.

We work directly with the manufacturers we distribute for, so in most cases we can handle the claim on your behalf rather than leaving you to chase it.

What warranties don't cover

Manufacturer warranties are there for genuine defects, so a few things fall outside them:

• Accidental damage
• Misuse, or use outside what the product's designed for
• Damage from improper storage
• Unauthorised modifications or repairs
• Normal wear and tear

If you're not sure whether a fault qualifies, just ask. We're happy to take a look and give you an honest answer either way.

Making a claim

The more detail you can give us up front, the faster we can move. Where possible, please include:

• Your Unity account number
• The order number or invoice date
• Product name, model, and serial or batch number if it has one
• A short description of the fault
• A photo or two (or a quick video) showing the problem

Send it over to enquiries@unity-distribution.com and we'll come back to you within 2 working days to confirm we've got it and let you know the next steps.

Don't worry if you can't gather everything on the list. Send us what you have and we'll help fill in the gaps.

What happens next

• We'll assess the claim, working with the manufacturer where needed.
• We'll then repair, replace, or credit the item in line with the manufacturer's terms.
• If for any reason a claim isn't covered, we'll explain why clearly, and where we can, point you towards other options.

Suitability and fitness for purpose

One thing worth flagging: it's down to you to make sure a product is right for its intended use and meets any regulations that apply before you sell or use it. Warranties cover defects, not suitability, so if you're ever unsure whether something's the right fit, get in touch before you commit and we'll happily advise.

For the full legal terms, see Section 8 of our Terms & Conditions.